Skip to main content

Pausing in High Definition

This is a tale of the worst customer service I have ever been witness to. I am the victim in the story. Were it not for my love of On Demand, I would have been on the phone with DirectTV days ago. I'm still considering, but it depends on some things.

All I wanted was High Definition television and a DVR box from my new cable company. Now, for background, I am renting my current house from my mother-in-law, to keep the house for her, while she works a temporary position with her company's training infrastructure. We're trying to keep as much as possible in her name, so that her move back is easier.

Here is the tale, in bullet point:
  • Call and schedule an appointment and backup appointment for HD DVR and a cable modem installation.
  • Miss the first appointment and figure they were busy.
  • Call first thing on the day of the backup, to remove the cable modem from the order. The phone company gave me a discount to keep the DSL, that saved me more than a bundle from the cable company.
  • Find out they never made the appointment. I waited a week for nothing.
  • I ask if I, not being the account holder, can go in and pick up the box. I am told tha I can.
  • Going into the location, I'm told I can't pick up the box, even though I have all the information.
  • My wife is added to the account, and we're told I can pick up the box, being married to an account holder.
  • Second trip is responded to negatively. When I say the 800 number OK'ed my trip, I am told "You don't need to listen to them, you need to listen to me. I have the boxes."
  • My wife goes to the location with a friend.
  • She's told she is not on the account, but that there is a note that her mother called in to add her. Somehow, that was not good enough.
  • "Isn't that good enough," her friend asks.
    "Who is this," the clerk asks, pointing at the friend and not looking away from my wife. "She needs to not talk."
  • On that last point, I shit you not.
  • They take my wife into the back office to tell her she can not get the box. That is strange.
  • When my wife gets home, I call them again and tell them the story, only to have it confirmed that my wife is absolutely on the account. Their HQ contacts the retail location and tells the manager to expect us and have the equipment ready.
  • We go back, pick up the box, and bring it home.
  • They forgot to give us a power cable.
  • We make a fifth trip to get a power cable.
No one would tell me how much storage the box had, so I still don't know how much I can record on the thing.

Comments

Anonymous said…
Why not mention which cable company, so we know who to avoid? I sure hope it's not TWCC.

Popular posts from this blog

CARDIAC: The Cardboard Computer

I am just so excited about this. CARDIAC. The Cardboard Computer. How cool is that? This piece of history is amazing and better than that: it is extremely accessible. This fantastic design was built in 1969 by David Hagelbarger at Bell Labs to explain what computers were to those who would otherwise have no exposure to them. Miraculously, the CARDIAC (CARDboard Interactive Aid to Computation) was able to actually function as a slow and rudimentary computer.  One of the most fascinating aspects of this gem is that at the time of its publication the scope it was able to demonstrate was actually useful in explaining what a computer was. Could you imagine trying to explain computers today with anything close to the CARDIAC? It had 100 memory locations and only ten instructions. The memory held signed 3-digit numbers (-999 through 999) and instructions could be encoded such that the first digit was the instruction and the second two digits were the address of memory to operate on

The Range of Content on Planet Python

I've gotten a number of requests lately to contribute only Python related material to the Planet Python feeds and to be honest these requests have both surprised and insulted me, but they've continued. I am pretty sure they've come from a very small number of people, but they have become consistent. This is probably because of my current habit of writing about NaNoWriMo every day and those who aren't interested not looking forward to having the rest of the month reading about my novel. Planet Python will be getting a feed of only relevant posts in the future, but I'm going to be honest: I am kind of upset about it. I don't care if anyone thinks it is unreasonable of me to be upset about it, because the truth is Planet Python means something to me. It was probably the first thing I did that I considered "being part of the community" when I submitted my meager RSS feed to be added some seven years ago. My blog and my name on the list of authors at Plan

Pythonic Defined

Introduction Losing is Good Strings Dictionaries Conclusion Introduction Veterans and novices alike of Python will hear the term "pythonic" thrown around, and even a number of the veterans don't know what it means. There are times I do not know what it means, but that doesn't mean I can define a pretty good idea of what "pythonic" really means. Now, it has been defined at times as being whatever the BDFL decides, but we'll pull that out of the picture. I want to talk about what the word means for us today, and how it applied to what we do in the real world. Languages have their strengths and their idioms (ways of doing things), and when you exploit those you embrace the heart of that language. You can often tell when a programmer writing in one language is actually more comfortable with another, because the code they right is telltale of the other language. Java developers are notorious for writing Java in every language they get their hands on. Ho