This is a tale of the worst customer service I have ever been witness to. I am the victim in the story. Were it not for my love of On Demand, I would have been on the phone with DirectTV days ago. I'm still considering, but it depends on some things. All I wanted was High Definition television and a DVR box from my new cable company. Now, for background, I am renting my current house from my mother-in-law, to keep the house for her, while she works a temporary position with her company's training infrastructure. We're trying to keep as much as possible in her name, so that her move back is easier. Here is the tale, in bullet point: Call and schedule an appointment and backup appointment for HD DVR and a cable modem installation. Miss the first appointment and figure they were busy. Call first thing on the day of the backup, to remove the cable modem from the order. The phone company gave me a discount to keep the DSL, that saved me more than a bundle from the cable company....